CAN I CHANGE OR AMEND THE ITEMS IN MY ORDER ONCE IT HAS BEEN PLACED? It is possible to do as long as the order hasn’t gone through the preparing process. HOW CAN I TRACK MY ORDER? Once you login to your account, you will be able to track your order OR our customer care team could help you out regarding this matter with in 24 hours. Call Center: +965 22029999 WhatsApp: +965 22029999 Email: Sadadkuwait@sadad.com.kw WHAT IS THE EXCHANGE AND RETURN POLICY? The goods sold may be replaced within 14 days from the date of purchase, provided that they are in cartons in the same condition at the same time of purchase and valid for sale again. In the case of request for replacement or retrieval of the product, the customer must bring the product to our store for examination before replacement and the inspection within 2 days. The invoice must be brought upon exchange or refund. There is no warranty of misuse. HOW MUCH IS THE COST FOR SHIPPING? Shipping is FREE within Kuwait. IS MY PACKAGE INSURED AND WILL I NEED TO SIGN FOR IT ON ARRIVAL? Yes, your package is insured right up to its reception. A signature is required on arrival however someone can sign on your behalf if you are un available. If you weren’t reachable, the order will be returned back to our warehouse and a redelivery will be scheduled which might cause a delay. WHAT SHOULD I DO IF MY ITEM IS FAULTY OR DAMAGED? SadadKuwait provides the highest quality items. So if your product is damaged or has a fault, please check the below points: If the products is under warranty, bring the product to any retail store with the original invoice. We will test it and that would take around 2 business days to get a result of the testing. If the product was factory defected we will replace it for you or exchange it with other products with the same value of the product you paid for. Contact the customer care team to let them know about it to assure better service for the future. Please contact the customer care team to help you out within 24 hours. Call Center: +965 22029999 WhatsApp: +965 22029999 Email: Sadadkuwait@sadad.com.kw STORES WHERE IS YOUR STORE LOCATION? SadadKuwait is located in Kuwait, Al Salmiya Block 9 Ols Souq, Salem AL Mubarak Street, Salmiya. North Building Shop 16 and 17. WORKING HOURS: 24 hours PUBLIC HOLIDAYS: Check our Social Media Channels for details. HOW CAN I PLACE A WHOLESALE ORDER? You may place your order for wholesale by sending a request to our wholesale department by contacting Sadadkuwait@sadad.com.kw Make sure to send all information about the reason for your purchase. If you are buying for reselling in your store, send us the details of your store and the brands you are interested in.